Chrysostomos Giannoulakis

Abstract: Elias Katirtsigianoglou is an interesting figure: outgoing, charming, active, sociable, energetic, successful, and well educated. By the time he reached his early 30s, he had acquired for himself what he called “the package.” He worked as a sales manager in a multinational company for renewable energy and had a personal sales record of approximately $60 million. He owned a house in the United Kingdom, a fancy car, and was in a fruitful relationship. However, at the age of 32, he was diagnosed with testicular cancer and doctors gave him six months to live. As he was resting in a...Read more

Stephen L. Shapiro

Service quality has been recognized as a strategic tool for improving organizational performance. Many non-profit organizations have taken a market-based approach to fundraising, which enhances the importance of service excellence. The purpose of this investigation was to examine donor perceptions of service quality in college athletics. First, an adapted version of Sargeant’s (2001) non-profit service quality instrument was examined to assess its appropriateness within the context of college athletic donors. Confirmatory factor analysis (CFA) and validity and reliability analyses provided...Read more