How to Reach Us

Hours of Operation: Monday-Friday  8:30 am - 4:30 pm (U.S. EST)

Holiday closure and other notices can be found on our main page.  Please check regularly to stay current.

Place an Order

We accept orders through our website for payment by credit card. Bookstore and distributor discounts can be applied on the website. We also accept orders via email, telephone, and regular mail.

Toll free phone: 800-477-4348, ext 1 (U.S. EST)

Orders/Returns/General Information: 304-293-6888. (U.S. EST)
Fax: 304-293-6658

International customers, please find a Book Distributor that serves your area. Our eBooks are available for purchase worldwide from our website.

For  inquiries please email:

Billing & Accounts: ICPE-Accounting@mail.wvu.edu
Customer Service: fitcustomerservice@mail.wvu.edu 
Editorial & Production: fiteditors@mail.wvu.edu  
Book Proposals: ICPEDirector@mail.wvu.edu

Order Fulfillment and Shipping

Orders received by 3 pm Monday through Friday are usually shipped within 2 business days.  Orders received on Fridays after 3 pm and on weekends will ship the next business day, usually Monday.  Orders are shipped via UPS Ground service with tracking and take approximately 1-3 business days in the US. International shipping may take longer.