How to Reach Us

Hours of Operation: Monday-Friday  8:30 am - 4:30 pm (U.S. EST)

Holiday closure and other notices can be found on our main page.  Please check regularly to stay current.

Place an Order

We accept orders via email for customers with an established account and an active PO number. We accept orders through our website for payment by credit card*. Bookstore and distributor discounts can be applied on the website. 

Orders: Email us at fitcustomerservice@mail.wvu.edu(link sends e-mail) 

Returns: Please complete our return request webform(link is external)

For Inclusive Access or Equitable Access to eBooks, please contact one of our partners at RedShelf(link is external) and VitalSource(link is external).  Our eBooks are available for purchase worldwide.

International Customers: We can ship in limited quantities to Canada, Europe, and Asia. One of our Book Distributor partners may serve your area.

For inquiries please email:

Order Fulfillment and Shipping

Orders received by 3 pm Monday through Friday are usually shipped the same day. Orders received on Fridays after 3 pm and on weekends will ship the next business day, usually Monday. Orders are shipped the best way, either USPS or UPS Ground service with tracking and take approximately 3-8 business days in the US. International shipping may take longer.

Customers are responsible for all customs, duties and fees for international orders.

*It is a violation of PCI policy to send or transmit sensitive information via unsecured means, such as email messages. Please do not send sensitive information via email.