Returns Policy

We value your business, and your satisfaction is important to us. Please contact us immediately to report damaged, missing, or incorrect shipments. We will provide you with information on how to return products for replacement.

phone: 304-293-0876

Bookstore Returns/Overstock

Please contact FiT Publishing to request return approval before shipping products. Shipments received without prior approval will be returned to sender.

To be eligible:

  • Returns must be approved by a Customer Service Supervisor prior to shipping.
  • Returns must be made within 90 days of purchase.
  • Returns must include a copy of the original invoice(s) in all packages.
  • Returns must be the latest edition of a book or fall within the new release period.
  • Returns must be current edition only. We will accept returns for a book once a new edition has been available for 60 days. Customers are notified at the time of sale when new editions are available for purchase and adoption, as well as the eligibility date of their return. Please check emails, statements, packing slips, and the product page on our website for release announcements. 
  • Returns must be shipped at the customer's expense. Any shipping costs, including but not limited to, international import charges incurred by FiT Publishing will be deducted from the eligible return credit.

Credit less a 15% restocking fee is applied to all eligible returns. Credit balances can be used against future purchases only. Refunds cannot be issued until accounts have been inactive a minimum of one year.

Not eligible:

  • Sealed or shrink-wrapped products that have been opened.
  • Journals.
  • Electronic products, such as eBooks or eJournals or electronic back issues.
  • Books that have been shop soiled or damaged in transit due to insufficient packaging.
  • Books marked as backlist, or superseded books, in which a newer edition has been for sale for at least 60 days.

Rejected Returns

We reserve the right to reject returns based on noncompliance of any of the above conditions. FiT Publishing will notify the customer, and rejected items may be destroyed or reshipped at the customer's expense.