Customer Support

How to Reach Us

Hours of Operation: Monday-Friday  8:30 am - 4:30 pm (U.S. EST)

Holiday closure and other notices can be found on our main page.  Please check regularly to stay current.

Orders

As of April 27, 2026, we are no longer accepting Purchase Orders or returns. Orders can be placed via website by adding titles to your cart. For out-of-stock titles, we are in the process of reprinting and restocking. Email fitcustomerservice@mail.wvu.edu for a status update.

Orders: Email us at fitcustomerservice@wvupress.com 

Returns: Please complete our return request webform

For Inclusive Access or Equitable Access to eBooks, please contact VitalSource.  Our eBooks are available for purchase worldwide.

International Customers: We can ship in limited quantities to Canada, Europe, and Asia. One of our Book Distributor partners may serve your area.

For inquiries please email:

Order Fulfillment and Shipping

We are in the process of transitioning FiT titles to the Chicago Distribution Center. Orders can be placed on this website by adding items to the cart and checking out as normal. Out-of-stock titles are in the process of being reprinted. We appreciate your patience during this transition period.

Customers are responsible for all customs, duties and fees for international orders.

*It is a violation of PCI policy to send or transmit sensitive information via unsecured means, such as email messages. Please do not send sensitive information via email.