This study proposes and tests a conceptual model of service quality in recreational sport. The proposed model is based on a current conceptualization of service quality, which suggests that service quality is a multidimensional and hierarchical construct (Brady & Cronin, 2001; Dabholkar, Thorpe, & Rentz, 1996). In the proposed model, service quality consists of four primary dimensions which are defined by several corresponding subdimensions: (a) program quality ¨C range of program, operating time, and information, (b) interaction quality ¨C client-employee interaction and inter-...Read more